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Refund Policy:

–In the event that we cannot provide a viable unlocking code for your cellular device, we will issue a full refund.

–If a valid code we supply won’t unlock your device, we require video proof prior to issuing a refund. The video must show:

1. Pressing *#06# to display the IMEI number

2. Input of the unlocking code into the device

–Unlocking codes are non-refundable if:

1. No video evidence is provided as proof of failure.

2. Unlocking codes were purchased from another service.

3. You provided an incorrect IMEI number and we already issued an unlocking code.

4. The device has become hardlocked due to repeated attempts to unlock it with incorrect codes.

5. The unlocking procedure was successful but your device is incompatible with your chosen cellular network. It’s your responsibility to ensure compatibility of all components.

6. Retrieving the unlocking code takes longer than expected due to unforeseen delays. Our turnaround times are highly accurate, and we are not responsible for unexpected delays.

Note: If you receive an error code or need additional help, please contact us immediately for assistance.

Please allow up to 24 hours for refunds to register on your account.




DATA PROTECTION POLICY respects your privacy, and is deeply committed to protecting your personal data and empowering you to control how it is used.


This Data Protection Policy (hereafter “Policy”) applies to residents of EU states and certain other customers in states whose governments adopt Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data “General Data Protection Regulation” (“GDPR”). This Policy is intended to ensure that Customer Personal Data (defined as “any information relating to an identified or identifiable natural person”) is collected, maintained and used in accordance with the GPDR and associated data protection and privacy laws.


This Policy describes what kinds of Personal Data will collect from our European Customers, and how maintains and uses our Customers’ Personal Data in connection with the services we provide to them.


This Policy is hereby expressly incorporated into our User Agreements governing the provision of Services by to our Customers residing in states subject to the GDPR (our “European Customers”). This Policy supplements our Contract, and is effective as of 25 May 2018. This Policy shall supersede any directly conflicting data provisions in agreements, but only for European Customers. The Policy shall have no effect in geographical areas not subject to the GPDR; our existing Privacy Policy will remain in effect for customers in those areas.

Who is responsible for the processing of Customers’ Personal Data?

The Team behind unlockon is the data controller in the sense of the applicable data protection regulations
Email :
Whatsapp: +32 498 15 50 74



Contact us

Our hotline is available 24/7

Phone:+212 (0)

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